OUR COMMITMENT TO YOUR PRIVACY
At AMPD Music, we believe great music brings good people together. Trust, respect, and authentic connections are at the heart of everything we do.
AMPD Music, LLC (“AMPD Music,” “AMPD,” “we,” “us,” or “our”) is a private, membership-based live music discovery community headquartered in Austin, Texas. We connect music lovers, original artists, and creative individuals through thoughtfully curated experiences in unique and unexpected spaces.
We value the privacy of our members, guests, artists, partners, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, reserve or purchase a membership, purchase a Discovery Pass, attend an AMPD experience, or otherwise interact with our community.
By using our services, you acknowledge the information practices described in this policy. Where consent is required by law, we will request it separately.
1. INFORMATION WE COLLECT
We may collect personal information that you provide directly, information generated through your interactions with AMPD Music, and certain technical information collected automatically.
Personal and Contact Information
This may include:
- Full name
- Email address
- Telephone number
- Mailing and billing address
- Membership registration details
- Communication preferences
- Information voluntarily provided through forms, inquiries, or correspondence
Membership and Transaction Information
We may collect and maintain:
- Membership type and account status
- Membership reservations and purchase history
- Discovery Pass purchases and usage
- Payment transaction records
- Recurring billing information
- Event reservations and attendance history
- Membership-related communications
Website and Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser and device information
- Website pages visited
- General geographic information
- Referral sources
- Cookies and similar tracking information
- Website interaction and performance data
Event Photography, Video, and Audio
AMPD Music may collect photographs, video recordings, audio recordings, and related content captured during our experiences, as further described in Section 5.
2. HOW WE USE YOUR INFORMATION
AMPD Music uses personal information for legitimate business and operational purposes, including:
- Processing membership applications, reservations, and purchases.
- Administering memberships and Discovery Passes.
- Managing recurring membership billing and payment records.
- Coordinating event reservations, invitations, and attendance.
- Communicating important membership and event information.
- Providing customer service and responding to inquiries.
- Sending community announcements and promotional communications, where permitted.
- Documenting and promoting AMPD experiences, artists, and community activities.
- Improving our website, services, and member experiences.
- Maintaining security and preventing fraudulent activity.
- Complying with applicable legal and regulatory obligations.
We do not use personal information for purposes that are materially inconsistent with this policy without providing any additional notice or consent required by law.
3. PAYMENT PROCESSING
AMPD Music uses third-party payment processing services, including Stripe, to securely process membership reservations, membership dues, Discovery Pass purchases, and other authorized transactions.
Payment information submitted through Stripe is processed according to Stripe's security practices and privacy policies.
AMPD Music does not ordinarily receive or store complete credit card numbers or card security codes.
We may receive limited payment-related information, including:
- Transaction amounts and dates
- Payment status
- Billing contact information
- Payment method type and limited identifiers
- Subscription and recurring payment status
This information is used to administer memberships, maintain financial records, and provide transaction support.
For additional information, please review the Stripe Privacy Policy.
4. MEMBERSHIP INFORMATION AND ACCOUNT ADMINISTRATION
AMPD Music collects and maintains information necessary to operate its private membership community.
This may include membership classifications, account details, reservation history, payment status, event participation, and related communications.
Membership information may be managed through our website, Stripe, MembershipWorks, or other authorized service providers.
Membership Agreements
AMPD Music's Single and Member + Guest memberships are subject to a 12-month membership commitment and the terms of the applicable Membership Agreement.
Memberships are nontransferable and subject to the cancellation, renewal, and payment provisions contained in that agreement, except where otherwise required by applicable law.
Discovery Passes and Founding Memberships are governed by their respective purchase and membership terms.
This Privacy Policy does not modify the financial obligations, membership privileges, or contractual requirements established by those agreements.
5. EVENT PHOTOGRAPHY, VIDEO & SOCIAL SHARING
AMPD Music celebrates the people, artists, and experiences that make our community unique.
Photography, video, and social sharing are an important part of documenting our experiences, supporting original artists, and introducing others to the AMPD community.
Official AMPD Photography & Videography
AMPD Music regularly engages professional photographers, videographers, and authorized representatives to document our private membership experiences.
Photography, video recording, and audio recording may occur at AMPD events.
Members and guests should expect that they may appear in photographs, video recordings, or other media captured during an AMPD experience.
As part of membership enrollment and event registration, AMPD Music may request agreement to a separate media consent and likeness release authorizing AMPD to photograph, film, and record participants and use their image, likeness, appearance, and, where authorized, voice for lawful promotional, marketing, editorial, advertising, website, social media, and community communications without additional compensation.
Such use may include:
- AMPD Music's official website
- Social media platforms
- Digital advertising campaigns
- Promotional videos and photography
- Membership marketing materials
- Event recaps and community announcements
- Press releases and media communications
- Printed promotional materials
The scope of any authorization is governed by the applicable release and law.
Member Photography & Social Sharing
AMPD Music encourages members and guests to capture and share their experiences.
Members are welcome to post personal photographs and permitted videos from AMPD experiences on their personal social media accounts.
We believe these shared moments help celebrate Austin's original artists and strengthen the AMPD community.
When capturing or sharing content, members and guests are expected to:
- Respect the artists, fellow members, and intimate atmosphere of each experience.
- Avoid disruptive photography, excessive lighting, or recording during performances.
- Follow any artist-specific photography or recording restrictions.
- Respect the privacy and reasonable requests of other attendees.
- Avoid commercial exploitation of performances, recordings, or another person's likeness without appropriate permission.
- Refrain from unauthorized livestreaming or professional recording of performances.
We encourage members to tag AMPD Music and featured artists when sharing content.
Artist Photography & Performances
AMPD Music is committed to celebrating and supporting the original artists featured at our experiences.
AMPD may photograph, film, and promote participating artists in accordance with applicable artist agreements, releases, and permissions.
Members may share personal photographs and permitted short-form video clips of performances, subject to restrictions communicated by AMPD Music or the performing artist.
Professional audio recording, full-performance video recording, livestreaming, and commercial distribution of performances require prior authorization.
Nothing in this policy transfers ownership of an artist's music, compositions, performances, or other intellectual property to AMPD Music or its members.
Event Media Consent and Privacy
AMPD Music will provide appropriate notice of photography and recording at its experiences and obtain any additional permissions or releases required by applicable law.
Members are responsible for informing their invited guests of applicable event photography policies. AMPD may also require guests to acknowledge those policies directly.
Individuals with concerns about a particular photograph or recording may contact us at support@ampdmusic.co.
We will review reasonable requests in good faith, although removal of previously distributed or published material may not always be possible.
6. SHARING OF PERSONAL INFORMATION
AMPD Music does not sell personal information for monetary compensation.
We may disclose personal information to trusted service providers when reasonably necessary to operate our business.
These may include:
- Payment processors, including Stripe
- Membership management platforms
- Website hosting and technology providers
- Email and communications platforms
- Event registration services
- Photographers, videographers, and authorized production partners
- Marketing and analytics service providers
- Accounting, legal, and professional advisers
Service providers may access or process information as necessary to perform authorized services, subject to applicable contractual and legal requirements.
We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a legitimate business transaction.
Certain advertising or analytics technologies may constitute the sharing or sale of personal information under applicable privacy laws, even when no money is exchanged. Where applicable, AMPD Music will provide required disclosures and privacy choices.
7. COOKIES, ANALYTICS & WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies to:
- Support essential website functionality
- Improve website performance
- Understand visitor behavior
- Measure marketing effectiveness
- Improve the user experience
Depending on our website configuration, these technologies may include analytics tools, advertising measurement services, and third-party integrations.
Visitors may manage certain cookies through their browser settings.
Where required by law, AMPD Music will provide appropriate notice, consent mechanisms, and opt-out options for nonessential tracking technologies.
8. EMAIL, TEXT MESSAGES & COMMUNITY COMMUNICATIONS
AMPD Music communicates with members, guests, and prospective members through email, telephone, and, where authorized, text messaging.
Communications may include:
- Membership confirmations and account notices
- Payment receipts and billing notifications
- Event invitations and reservation information
- Artist and community announcements
- Membership opportunities
- Promotional communications and special events
Members may unsubscribe from promotional email communications using the unsubscribe instructions provided.
Essential transactional and membership-related communications may continue when necessary to administer an active account or fulfill contractual obligations.
AMPD Music will obtain consent for marketing text messages where required by law and honor applicable opt-out requests.
We do not treat the provision of a telephone number during checkout as automatic consent to receive marketing text messages.
9. DATA SECURITY
AMPD Music uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
We work with established third-party technology and payment providers to support secure membership and transaction processing.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
10. DATA RETENTION
AMPD Music retains personal information for as long as reasonably necessary to:
- Administer memberships and accounts
- Fulfill the purposes described in this policy
- Maintain appropriate financial and transaction records
- Comply with applicable legal obligations
- Resolve disputes
- Enforce agreements
- Protect legitimate business interests
Retention periods may vary depending on the type of information and applicable requirements.
Event photographs and recordings may be retained for archival, editorial, and promotional purposes, consistent with applicable releases and legal obligations.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Opt out of certain marketing communications.
- Exercise additional privacy choices where applicable.
To submit a privacy-related request, please contact support@ampdmusic.co.
We may need to verify your identity before fulfilling certain requests.
Requests will be evaluated and processed in accordance with applicable law.
12. THIRD-PARTY WEBSITES & SOCIAL MEDIA
Our website and communications may contain links to third-party websites, payment platforms, social media services, and other external resources.
AMPD Music is not responsible for the privacy practices or content of websites and services we do not control.
We encourage visitors to review the privacy policies of those services.
When members publish photographs, videos, or other content on their personal social media accounts, that content may be subject to the privacy settings, terms, and practices of the applicable platform.
AMPD Music does not control content independently published by members or third parties.
13. CHILDREN'S PRIVACY
AMPD Music's membership community and services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we learn that personal information has been collected from a child under 13 without legally required authorization, we will take appropriate steps to delete it.
14. CHANGES TO THIS PRIVACY POLICY
AMPD Music may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.
Any updates will be posted on our website with a revised effective date.
Where required by applicable law, we will provide additional notice of material changes.
15. CONTACT AMPD MUSIC
For questions regarding this Privacy Policy, privacy-related requests, or concerns about the use of personal information or event photography, please contact:
AMPD Music, LLC
Austin, Texas
Email: support@ampdmusic.co
Website: ampdmusic.co